Client guide

In response to frequently asked questions from property owners and prospective buyers about working with a real estate agency, brokerage services, exclusive agreements, deposits and agency fees, we have compiled answers to the most common questions.


1. “I don`t want to sign an agreement until you bring me a buyer.”

We understand this approach. However, professional property sales work begins long before the first interested buyer appears.

Before we present a property to potential buyers, we need to understand its condition, advantages and any potential limitations, establish the terms of sale, prepare the offer and define the scope of activities undertaken by ILS POLAND GROUP. Depending on the property and the market, this may include, among other things, preparing photographic and video materials, a detailed property description, an online presentation and language versions, promotional and advertising activities, handling enquiries, viewings, negotiations and coordination of the transaction process.

This is why we define the terms of cooperation, the responsibilities of both parties and our remuneration in a written agreement before we begin handling the sale.

Owners often entrust us with properties representing a significant part of their assets. We therefore do not believe that professional representation of their interests should be based solely on verbal arrangements. Clear rules established from the beginning protect both parties and allow us to start working on the sale responsibly.


2. “I`ll sign an agreement, but only a non-exclusive one.”

For many years, ILS POLAND GROUP has consciously worked according to a model based on exclusivity. We do not treat exclusivity as a way of restricting the owner`s ability to sell, but as the basis for assuming genuine responsibility for managing the entire sales process.

One property, one consistent strategy and one partner responsible for the sale do not mean only one channel for reaching buyers. If we believe that it will increase the chances of a successful sale, we may also cooperate with other real estate agents who have potential buyers, while retaining control over the strategy, the way the property is presented and the sales process.

This means that the owner does not have to coordinate several agencies, answer the same questions from different agents or conduct parallel negotiations. At the same time, we can invest our time, expertise and financial resources in preparing and promoting the property, while having appropriate protection for the results of the work we perform.

Why, after years of experience, do we still consciously work according to this model? We explain in detail what an exclusive sales model offers the owner, why it does not have to limit the reach of the property and how we combine one centre of responsibility with many possible ways of reaching buyers in our article:

“Exclusive property sales – what does the owner gain and why do we work according to this model?”


3. What is the amount of the deposit when signing a preliminary agreement?

There is no single deposit amount that applies to every transaction. Its amount is agreed by the parties to the particular transaction and should be clearly specified in the preliminary agreement.

In practice, an amount corresponding to approximately 10% of the transaction value is often used, although the parties may agree on a different amount appropriate to the circumstances of the particular sale.


4. What is your commission?

The remuneration of ILS POLAND GROUP depends on the type of property, the market, the scope of activities entrusted to us and the agreed model of cooperation.

The terms of our remuneration, the method of calculating it and the point at which it becomes due are clearly defined in the agreement concluded before cooperation begins. This means that before entrusting us with the property, the owner knows both the scope of our responsibilities and the related financial terms.

When comparing offers from different real estate agents, we recommend considering not only the percentage commission, but also the actual scope of the service: preparation and presentation of the property, marketing activities, handling enquiries and viewings, negotiations, coordination of documentation and responsibility for managing the entire sales process.

We explain our way of working and the importance of the scope of service in more detail in our article “Exclusive property sales – what does the owner gain and why do we work according to this model?”.